A new way to monitor customer experiences and root causes issues – in real time.
PlayerZero has grown a lot since we started. We have learned from you that it’s not just about discovering issues and providing context to your team.
We knew we needed to evolve into a fully fledged product monitoring platform. We had everything we needed to take analytics, engineering and customer data to tell a holistic story about each customer and their experience in your product.
Today, we’re excited to announce your new co-pilot. This is the result of 3 years of work, and feedback from hundreds of users.
For Product Leaders
Because we are a small product team, we are always excited to have new tools to streamline our workflows. We track user events in Segment and each spend hours each day watching FullStory videos. We triaged customer issues in Slack. Our engineering team looked out for problems in earlier versions of P[0]. We were spending so much time and money processing the data manually to understand our core outcomes and user experiences. That’s when we saw a new opportunity for PlayerZero.
Product leaders have a unique set of needs. They are the glue that holds together technical and non-technical teams – trying to never let go of the user’s experience and outcomes needed for the business’ success. It’s a lot. Tools today serve their needs independently, but they are left to put the pieces together and story tell with a whole lot of gut instinct.
- CRMs manage all things client and contract (think HubSpot or Salesforce)
- Project management tools allow for client communication, roadmapping, and backlog management (think Monday, Zendesk or Jira)
- User analytics tools to track user behavior and experiences. Monitoring funnels for singular users (think Amplitude, Mixpanel or Pendo)
- Data monitoring tools track the constant stream of error and breaking signals (think Datadog, Sentry or Bugsnag)
It’s a constant juggling act, if and only if, the right team members are given access to all the right information and can speak the right language.
That’s where PlayerZero co-pilot comes in. PlayerZero makes it easy to unite product, customer, and engineering data to tell a complete story about your customer's experience.
We focused on 4 pillars when creating out new user experience:
💥
Impact of incidents:
Correlate an issue to the critical product outcomes it’s impacting📈
Live customer statuses:
Actively keep an eye on the success of your users in your product📋
Full engineering context:
Connect to your monitoring and observability tools to automatically link developer context📍
Associated user information:
Hook into additional data sources through integrations and SDKs and see the entire story in minutesStay close to your customers, prioritize, communicate and drive growth seamlessly.
Other improvements to PlayerZero in this release:
- We have a major (backend) architectural shift to process information and analytics in a streaming-friendly manner. This is to help address the numerous performance problems that exist today in production in relation to the volume of data that exists.